Hit or Miss. Some visits you get excellent service, others you don't. If you have an issue with the dish, some servers will get it fixed, others don't care. Sometimes soda comes with refills, sometimes not. Overall, the lackluster effort on some servers ruins the entire restaurant. When you order food, you have certain expectations that should be met or at least addressed when you bring your concern up to the staff. Being told lo mein is supposed to be "dry" only demonstrates that this waiter doesn't know his food (hard to believe) or more likely, just doesn't care to be bothered and knew the kitchen had sent out noodles that had been prepared well in advance and sat under a heat lamp long enough to dry out.
Food is really good. Very popular, which is also bad because take out wait times can be an hour or more when they are busy. They will almost always say 20-25 min. Plan wisely.
Hands down the best Chinese food on this side of town. Great for dine in or take out. I drive 15 minutes to get here instead of going to the three competing restaurants that are walking distance from my house. Fantastic service too.
Everyone will love Hong Wah for the wonderful food, friendly staff and efficiency in every way. The lunch combinations are reasonably priced, portions are large,and quality is excellent! Dinners are delicious and you will love this very special and endearing Hong Wah Chinese Restaurant.
I have been coming here since they opened at their new location in 2007. The food is always good, service is always excellent and they know you by name. Feels like home!! Thank you Kevin & Vicki
When done right, the food here is very good, but if you only enjoy the meals 2 out of 5 times, then the problem is one that the staff and owners aren't bothering to address. This restaurant used to be one of the best in the area but of late, it's probably better avoided until there is a serious effort to correct the kitchen and staff issues.
Hong Wah Restaurant is a US Meal Takeaway based in Penfield, New York. Hong Wah Restaurant is located at 1802 Penfield Rd, Penfield, NY 14526, USA.
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